We do not take returns, and here is exactly when we make an exception

Everything sold here is a digital download. Nothing is posted to you. When your payment clears, a download link is emailed to the address you gave at checkout, and the same link appears on the order confirmation page.

If the email has not arrived, check spam and promotions first, then use the order confirmation page. If it is still missing, message us and we will resend it.

Because the file reaches you straight away, we do not refund a change of mind once the download has started. For buyers in the UK and the EU, the usual fourteen day cancellation window ends at that point only if you agreed to immediate delivery and confirmed that you give up the right to cancel. Without that agreement you keep the fourteen days, and our refund policy explains how to use them.

So if you are unsure, do not buy on a maybe. Take the free three day sample, or message us and ask. We would far rather answer a question than process a refund.

These are the exceptions, and you do not have to argue for any of them:

• The file will not open, or it opens broken
• Pages are missing, duplicated or unreadable
• You were sent the wrong diet or the wrong version
• The file is not what this site said it was
• You were charged twice for the same order
• Nothing ever arrived, and resending it did not fix that

Tell us which one it is and we will send a working copy. If we cannot, you get your money back. There is no time limit on this beyond common sense, and a broken file is our problem rather than yours.

Better you know now than after paying. These are not refunds:

• You bought it and did not use it
• You wanted a diet we do not sell, or a language we do not publish in
• You expected personalised nutrition rather than a written plan
• You wanted the vegetarian plan to be vegan

All four are answered before you pay, on the plan pages, in the quiz and in the FAQ. If any of them applies to you, read those first rather than buying and hoping.

Every file is written in English only. There is no translated edition of the plans, the recipes or the grocery lists, and buying from a shop that shows your local currency does not change that. Wanting it in another language is not grounds for a refund, so please only buy if you read English comfortably.

What you buy is for you and your household. You can print it as many times as you like for your own use. Please do not resell it, share the file itself, or upload it anywhere. If a friend wants it, send them the link instead.

This is a general meal planning product, not personalised nutrition or medical advice, and nobody here is a dietitian. If you are pregnant, managing a health condition, or working with a doctor or dietitian, talk to them before changing how you eat. That applies to the keto plan more than the others.

Every message goes to one inbox and gets answered in order, within two working days.