Questions
Everything people ask before they buy
If your question is not here, send it over. You will get a real answer from a person, within two working days at the latest.
The questions we actually get
What exactly do I receive?
A PDF download, emailed to you within about a minute of paying. The same link also appears on the order confirmation page, so you have it twice.
What language is it written in?
English, and only English. Every recipe, grocery list and instruction is in English, and there is no translated edition. A shop that shows your local currency sometimes leads people to assume the file is translated too. It is not. Wanting it in another language is not grounds for a refund, so this is not the right product for you unless you read English comfortably.
What is the difference between the four diets?
Balanced is ordinary food in ordinary amounts. High protein puts the protein first so meals hold you longer. Keto keeps starch and sugar low and is the strictest of the four. Vegetarian drops meat and fish but still uses eggs and dairy. Same structure underneath, different plates.
How do I know which diet to pick?
Take the quiz. Seven questions about how you already eat, and it names one plan and shows the reasoning. It will also say when none of the four fit you, rather than pushing you at the nearest one.
What are the plans based on?
Public nutrition guidance rather than a method invented here. Four sources shaped them, and each one is named and linked on the approach page, along with a plain account of what a written meal plan is not.
Can I see it before I buy?
A free three day sample is being written, with the shopping list that goes with it. Join the list and you get it the day it is ready.
Is the vegetarian plan vegan?
No. It uses eggs and dairy. The swap pages cover part of that gap but not all of it, so if you eat nothing from an animal at all, take the free sample first and judge from that rather than buying and hoping.
Can I switch diets later?
Each diet is a separate file, so switching means buying that one. The better route is the free sample and the quiz before you pay, so you only buy once.
Does it work on an iPad, an Android phone or a Windows laptop?
All three. It is a normal PDF, so anything that opens a PDF will open it, and nothing is locked to Apple. The download also includes a tabbed, hyperlinked version made for GoodNotes and Notability, if you want to write on the pages by hand.
Can I print it?
Yes. There is a separate print version sized for A4 and US Letter, with margins that survive a home printer.
What if the file will not open?
Message us and we will send it another way or refund you. A file that does not work is our problem, not yours, and you do not have to argue for it.
I never got the email. What now?
Check spam and promotions first, then look at your order confirmation page, the same link is there. If it still has not shown up, message us with the email you used and we will resend it.
Can I change my mind after buying?
No. Because the file is delivered the moment you pay, we do not take change of mind returns, and at checkout you agree to that. There is a short list of situations where we do refund every time, and the refunds page sets them out one by one.
Do I have to track anything?
No. The plans are built around meals and portions rather than numbers. If you already like tracking, the pages leave room for it.
Is this personalised to me?
No, and it does not pretend to be. It is four written plans with swaps, not a bespoke diet. Nobody here is a dietitian, so if you have a medical condition or you are pregnant, talk to someone qualified before changing how you eat. That applies to the keto plan more than the others.
What is in the Everything bundle that is not in Complete?
The seasonal meal packs and the batch cooking guide. Everything else is the same. If you are undecided, start with Complete.
Not sure which diet?
Seven questions, about two minutes, and it names one plan with the reasoning shown. The fastest way to stop guessing.
Want to try before you buy?
Three days of meals and the shopping list, free. It is being written now, and the list gets it first.
Still stuck?
Ask before you buy rather than after. It saves you a refund request and it saves us both the back and forth.
Bought it and lost the file?
That happens more often than you would think, usually a spam filter. There is a page that walks through getting it back.
Not sure yet? Try three days first
A free three day sample with the shopping list that goes with it. It is being written now, and the list below gets it the day it is ready.
One email when the sample is ready, then the odd new plan. Leave whenever you want. How we handle your email