Refund policy

Last updated: September 26, 2026

Everything NOURA sells is digital: PDF files and a link to a meal planner in Google Sheets. Nothing is posted to you. This policy explains when you get your money back.

Your right to withdraw (EU and UK consumers)

If you buy as a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase without giving a reason. For digital content, that right ends once delivery has started, but only if you expressly agreed to immediate delivery and acknowledged that you would lose the right to withdraw. If you did not give that agreement, you keep your 14 day right to withdraw.

To withdraw, email nourameals.help@gmail.com with your order number and a clear statement that you are withdrawing from the contract. We refund you within 14 days of receiving it.

Changing your mind

Apart from the situation above, we do not refund a change of mind once the download has started, because the files are already with you. If you are unsure whether the plan suits you, take the free sample or ask us before you buy.

When we refund, every time

  • A file will not open, or it opens broken
  • Pages are missing, duplicated or unreadable
  • You were sent the wrong diet or the wrong version
  • The files are not what this site said they were
  • You were charged twice for the same order
  • Nothing arrived, and resending it did not fix that

Tell us which one applies. We first try to send you a working copy. If we cannot put it right within a reasonable time, you get your money back.

What is not grounds for a refund

  • You bought it and did not use it
  • You wanted a diet we do not sell, or a language we do not publish in (every file is in English only)
  • You expected personalised nutrition rather than a written plan
  • You wanted the vegetarian plan to be vegan

None of this limits your statutory rights. If the files do not match what we described or do not work as they should, you have the rights the law gives consumers for digital content.

Complaints

Email nourameals.help@gmail.com with your order number and a short description of the problem. We reply to every complaint within 14 days.

How refunds are paid

Refunds go back to the payment method you used. Most banks show them within 5 to 10 working days.

Contact

Szymon Borawski, trading as NOURA, Kazimierza Pułaskiego 17/46, 15-337 Białystok, Poland. Email: nourameals.help@gmail.com.